FAQ

Activation error: Too many activations.
Should you encounter any issues with activation, kindly select the activate via telephone option. On the telephone activation page you will see a long number called the installation ID. Copy and paste the installation ID on that page to the following website:

Microsoft Activation Page

The site will generate your activation key for you from Microsoft within 15 seconds. Enter the generated key in the blocks A to H and your software will be activated.

Known issues that exist within Office and Windows 10
Office documents are opening slower following the Windows 10 Fall Creators Update: In this update, there is an active antivirus product that is able to dynamically scan the Office documents through the Antivirus product in order to identify dangerous documents that obscure malicious content by using techniques such as document encryption.
This scanning process is currently occurring with all versions of Office documents and can result in a delay up to one second or more per document.

You are unable to locate Office applications following the Windows 10 upgrade:

Unlike how it was set up in the past, Windows 10 does not pin all the Windows apps to the Start menu or the Taskbar by default. Despite this fact, there are still a few ways to locate and open Office applications from the Start screen and taskbar in Windows 10.
How to Upgrade to Windows 10 on a brand new device that already includes Office 365:

If you have just bought a new device that already includes Office 365, then you should look into installing Office before you think about upgrading to Windows 10.

How to fix cannot Print after Windows 10 update:

To solve this issue, you may need to install new drivers for your printer. You should also attempt running the printing troubleshooter in order to fix the issue.
An unsupported operating system error
This particular error can appear if something goes wrong after you have selected the Install button from office.com/myaccount. This error could appear for multiple reasons, such as:

You are using a PC and you are attempting to install the Mac version of a one-time purchase of Office. This includes Office Home and Student. Another issue could be that you are trying the PC version of Office on a Mac.
You are attempting to install Microsoft Office on a mobile device. This includes devices such as iPads, iPhones, or Chromebooks. This is not working because the install button that is available after signing in at office.com will download the version of Office that is only meant to run on a PC or Mac.
You are attempting to install the desktop version of Office on Windows XP or Vista which are unsupported operating systems.
Microsoft Office is taking too long to install
If Office is taking too long to install onto your device, then this may be because you are on a slow connection.

A KERNEL32.dll error occurs when you are attempting to install Office and other system issues

This error could appear if you are attempting to install Office on a computer that is running either Windows XP or Windows Vista. The error message that appears will say the dynamic library KERNEL32.dll cannot be located.

The reason for this is because the newer versions of Office are not supported on these various versions of Windows. There are multiple things you should do when checking for issues. First, check that your computer meets the minimum system requirements for you to install Office.

If you are unsure of which operating system you have, then see Which Windows Operating system am I running? If your computer is unable to install the full version of Office for desktop because it does not meet the system requirements, then you can attempt to use Office Online on your system’s browser.

The Install button is not installing Office
First, look to see if the Install button is grayed out. If this is the case, then your Office 365 subscription may have expired and you need to renew it.

You are getting a “You should wait to install Office 2016” error message

If you have not updated Office 2013 to the latest version or you have a standalone 2013 application that is already included in the much newer Office 2016 suite of applications, then you can get this error message.

If you have connected to an Exchange 2007 mailbox which has reached the end of life on April 11, 2017, then you might want to consider staying on Office 2013 until you upgrade from Exchange 200

Error Messages while installing Office
You have decided to purchase and install Office for your device. In the process, you notice that an error message pops up on the screen.

This error message will either be with a number or there will be a description that lets you know what the error is. Below, you can learn about the different types of errors that you may encounter when installing Office.

“We’re sorry, but we could not start your Office installation. Another installation is in progress, please try again later.”, also identified as 0-1018 when installing Office.

If you encounter this error message when trying to install Office, it means that you have another Office install, update, or uninstall running before you decided to install Office.

Look in your Windows system tray to see if there’s an Office icon there and click on it to check the progress of the installation. If you notice that an install is already running, let it finish before you start your Office install.

However, if you don’t happen to find the Office icon in your system tray, uninstall Office with the easy fix tool and reinstall it.

Error Code 30143-37 while installing Office
If and when you get error 30143-37 when upgrading Office 2013 to Office 2016, you will want to uninstall Office and then reinstall it. Follow the steps below for the installation process:

For Edge/Internet Explorer, click on “Run” at the bottom of the browser window to launch the “SetupProd_OffScrub.exe.” For Chrome, right-click “SetupProd_OffScrub.exe” at the lower-left corner of the browser and select “Open”. For Firefox, click on “Save File” from the pop-up window that you will see once you click on “Download” through Office’s website. Then select the downloads arrow from the upper right corner of the browser window and select “SetupProd_OffScrub.exe.”
Click on the version you wish to uninstall and then click on Next.
Look through the screens that will pop up and then restart your computer. Once you restart your computer, the uninstall tool will be automatically opened so that you can complete the last step to uninstalling Office. Follow through the remaining instructions.
Choose the steps for the Office version you wish to install or reinstall and then close the uninstall tool.

Office (64-bit or 32-bit) couldn’t be installed” error while trying to install
When installing the 64-bit or 32-bit version of Office on a computer that already comes with the 32-bit or 64-bit version of Office, it’s possible you will get this error message.

This is because you can not mix 64-bit and 32-bit versions of Office. In order to solve this error and switch from 32-bit to 64-bit, or the other way around, follow these steps:

Get Rid of Office – follow the steps to uninstalling the Officer version you no longer want below.
Install the 32-bit/64-bit version of Office.
Error code 30145 while installing Office
There are a number of things you can do in order to solve the error code 30145. The list goes in order from most common to least common, so consider trying out each option one by one in order.

Restart your device and try to install Office again – Be sure to bookmark this article so that it is easy to find again once you have restarted your computer. Save all work from all open programs first, then you can finally restart your computer.

After your computer has restarted, open a web browser and sign in with your Office associated account and then click on “Install”.

Repair the Office App through the Control Panel – There are different actions to take for this one and the steps you need to choose from are dependent on your operating system.

Windows 10 – Right-click the Start button and select “Apps and Features” on the menu that pops up after selecting the Start button. Then, select the Microsoft Office product you are looking to repair and click Modify.
You will either be presented with the option of “Click-to-run” or “MSI-based”. For Click-to-run, select “Online Repair>Repair” in order to ensure everything is fixed
For MSI-based, select “Repair” through “Change your installation” and then click Continue. You will then follow the instructions on the screen to finish up the repair.
Windows 8 and 8.1 – Right-click the Start button and click on the Control Panel that shows up in the pop-up menu. Through Category view, beneath Programs, click “Uninstall a program”
Right-click the product you wish to repair and then click on Change. For Click-to-run and MSI-based installations, follow the steps listed above to complete your installation.
Windows 7 or Vista – Click on the Start button, then the Control Panel. Through Category view, beneath Programs, click on Uninstall a program.
Click the product you wish to repair, and then click on Change. Follow the same final steps listed in the two operating systems above.
Uninstall and Reinstall Office
Through a “download” link found on the Office website, the “SetupProd_OffScrub.exe.” will appear in your browser. For locating it with Edge or Internet Explorer, you can find it at the bottom of the browser window by clicking Run.

For Chrome, you will right-click it from the lower-left corner. Finally, for Firefox you will click on Save File from the pop-up window. You should find the link in the upper-right corner of your browser after this.

Next, for all browsers, choose the version you wish to uninstall and then click Next. Follow the remaining instructions that you will be prompted with and then restart your computer. Once your computer has been restarted, complete the final steps in the uninstall process.

How to Manually Remove Office
When the easy fix tool will not work, you may have to manually remove Office from your computer.

Error Code 30169-22 while installing Office
Error Code 30169-22 while installing Office

There are two simple and easy steps you can take to get rid of this error message. You can try to restart your device and see if it fixes the issue, but if it doesn’t, then you can use the easy fix tool to completely remove Office and then restart the installation process.

Error Code 30174-4, 30180-4, 12002-4, 12007-4, 12152-4, 30125-4 or 30125-1011 while Installing Office
Your anti-virus software, firewall, proxy settings, or connection could be the cause of this error code. It lets you know that one, or all, of these things, have prevented you from installing Office. Below are some actions you can take to solve this issue.

Install Office using the offline installer.

Using this installer can help you get passed potential proxy, antivirus, firewall, or Internet connection issues that could occur during installation.
Use a Wired Connection, if you are not already using one. Plug your computer in and make another attempt to install Office.
Try to Install from Another Location – Depending on your location, the network connection may be limited to the point where Office is unable to install. This may happen if you try to install it from a school or workplace. Consider installing Office at home or at a friend’s house, or even while using a wireless hotspot before deciding to install Office again
Temporarily turn off proxy settings – If you happen to use your device at work as well as at home, then you should try turning off the proxy settings in Microsoft before installing Office
Temporarily turn off antivirus – In order to learn how to turn off your antivirus software, you need to visit the manufacturer’s website for your specific antivirus. Once you turn it off, do not forget to reinstall it after Office has been completely installed on your computer.
Temporarily turn off the firewall – Visit the manufacturer’s website for a firewall if you are using it from another manufacturer.
“Something went wrong” error message when starting an Office app.”
There are three things you can do when you are presented with the following message, “We couldn’t start your program. Please try starting it again.

If it won’t start, try repairing Office from ‘Programs and Features’ in the Control Panel. You can either restart your device and then restart the app once your device has restarted, repair Office from the Control Panel, or you can uninstall and reinstall Office.

Error Code 30174-4-2, 30174-4-5, 30174-4-32, 30174-123, or 30174-183 while installing Office
These numerous error codes may pop up if there are corrupted Office files. Below are the steps you can take to solve this issue:

Restart Your Computer and Reinstall Office
Restart your computer.
Reinstall Office
Completely Uninstall and Reinstall Office
Follow the series of steps listed earlier on how to uninstall and reinstall Office.
Stop the Print Spooler Service While Installing Office
Issues with the print spooler service might prevent Office from installing if you have an HP 8500 Officejet printer or HP 4500. You will want to temporarily stop the print spooler in order to fix this problem.

Close the setup window to cancel the installation. If you need to use Task Manager to stop the installation in case the window doesn’t want to close, do so. For Windows 8, click Ctrl+Alt+Del to open up the Task Manager and then click Microsoft Office Click-to-Run>End Task. For Windows 7, click Ctrl+Alt+Del. Through the Processes tab, click “officeclicktorun.exe>End Process.
Go to the list of services: For Windows 8, type “services.msc on the Start screen and then click on services in the result list. For Windows 7, click Start>Run, type “services.msc, and then click on OK.
Double click “Print Spooler”, then click on Stop>OK.
Try to install Office again
After installing Office, turn your Print Spooler back on.
Error Code 30174-4-23, 30174-4-483, or 30174-4-1117 while installing Office
These error codes are associated with hardware driver issues. Try to update your hardware drivers in order to solve the issue. Sometimes, all the hardware driver needs is a new update to solve your PC’s hardware problem.

Unlicensed Product and Activation Errors in Office
You will see the words, “Unlicensed Product or Non-commercial use / Unlicensed Product” in your Office app title bar upon activation failure. You will need to follow the following four steps below to fix the activation problem:

Sign in to Office with the correct account – When Office asks you to sign in, be sure to sign in using the account you used when you purchased Office. You will know you used the wrong address if the message “We couldn’t find any Office products” pops up.
Check for multiple copies of Office – If you have two installs, this can be the cause of your activation conflicts.
Check your subscription status – You want to make sure your subscription has not expired. You will know it has expired if the message, “We couldn’t find any Office products.” pops up. Be sure to renew your subscription if it has expired if you wish to use Office 365.
Troubleshoot Activation – Go online Office’s site and select your Office version for assistance with troubleshooting the real problem.
Error Code 30174-4-27 while installing Office
This error code means that you ran out of disk space in the process of installing Office. Before installing Office again, free up space on your hard drive. Once you have cleared out some space for Office, restart your computer and then try the installation process again.

We’re also Upgrading Some Older Apps
You have a subscription to Project/Visio along with an Office 365 subscription and you are looking to upgrade these programs to their latest version. In the process, you see the following message, “Good news! We’re also upgrading. It’s one of the perks of having Office 365.”

This basically means that you don’t have to worry about updating these subscriptions because the Office 365 process takes care of it for you.

Error Code 0-3
This error code means that a previous installation of Office happened to fail. Below are some different methods of fixing this issue.

Repair Office On Windows 10 through the Control Panel
Windows 10 – Right-click the Start button at the lower-left corner of the screen and then click on Apps and Features.
Choose the Microsoft Office product that you wish to repair and then click on Modify.
Click-to-run – Click “Online Repair>Repair”
MSI-based – Click Repair and then Continue
How to Repair Office on Windows 8 or 8.1 through the Control Panel
Windows 8 and 8.1 – Right-click the Start button and then click on the Control Panel through the pop-up menu.
Through Category view, beneath Programs, click “Uninstall a Program”.
Right-click the product that you wish to repair and then click on Change.
Click-to-run and MSI-based – see instructions above
How to Repair Office On Windows 7 through the Control Panel
Windows 7 or Vista – Click on the Start button>Control Panel
Through Category view, beneath Programs, click “Uninstall a Program”.
Choose the Office product that you wish to repair and click Change.
Click-to-run and MSI-based – see instructions above
How to Uninstall and Reinstall Office
Follow the previous steps above to uninstall and reinstall MS Office if you have forgotten.

How to Uninstall Office Manually
Error code 30175-11
If you were making an upgrade from Office 2013 to Office 2016 and you get this error code, you can try to uninstall and reinstall Office to fix this issue.

Error Code 30015-6
The error typically pops up during the last few steps of the Office installation. There is more than likely nothing wrong, therefore you can just dismiss the message and attempt to start an Office app.

If you can’t find any Office apps, you can either restart your PC or Repair Office from the Control Panel.

Error Code 30183-4 while installing Office With a Speedport Router
If you are trying to install Office 2016 or Office 2013 with a Telekom Speedport W723V Type A or B router, you might come across this error message. The following suggestions below might help with these problems.

Use the offline installer to download Office 2016 – By using an offline installer, you can bypass potential antivirus, proxy, firewall, and connection issues that could interrupt the installation.
For Office 2013, download the ProfessionalRetail.img to your device. Once you are prompted with a message giving you the choice to save or open the .img file, choose whether you want to save or open it. If you choose open, your download has been completed.
If you choose to save, you can put the image in a file of your choice and then you can open the file directly with Windows 10 and Windows 8. With Windows 7 you will need to copy the image onto a disc first.

Error Code 30015-1011 (1392) and 30015-4 (1392)
If you get either of these error codes, try the following actions below to work out the error:

Restart your device and then install Office again.
Use the offline installer to install Office.
Error Code 3-4
If your installation happens to fail in the midst of the configuration phase, this error will appear. An easy fix to the problem can be restarting your computer, but if this doesn’t work, try the other option below:

Uninstall and then reinstall Office entirely
Error code 30029-1011
There are two ways to get rid of this error message. You can either restart your device and then reinstall Office once your device turns back on or you can use the easy fix tool to get rid of Office and then install it again.

Error Codes 0-1011, 30088-1015, or 0-1005
If you are experiencing network issues or you are lacking space in your hard drive, these error codes will appear. Before making an attempt to fix the problem, be sure to free up some disk space to eliminate that from one of the issues. You can also do the following:

Uninstall and Reinstall Office
Use the offline installer to install Office
Temporarily turn off proxy settings
Temporarily turn off antivirus software
Temporarily turn off the firewall
Plugin
Install from home
Error Code 30029-4
Whenever an Office app isn’t working properly, these error codes show up. Restarting these apps may be all you need to do in order to solve the problem. If that doesn’t solve the issue, try to repair Office from the Control Panel. After doing so, you will want to restart your computer.

Error Code 0xC004C060
This error code means that your product key is now invalid. If this has occurred, you need to get in contact with the seller and discuss getting a refund.

If the product key you purchased came from outside of the software, the key was more than likely stolen/illegally obtained, therefore causing it to be blocked.

Error Code 30033 while installing Office
To fix this error, try to follow:

Use the offline installer to install Office
Repair Office from the Control Panel
Uninstall and reinstall Office
Temporarily turn off antivirus software
Temporarily turn off the firewall
Error 0x8a010101 when you attempt to activate Office for Mac 2011
This error message could be appearing because you have an invalid product key during activation, “Maximum number of times permitted”, or an “invalid certificate”.

Error Code 30053-4 or 30053-39 while installing a language pack
One of these errors may appear if you are attempting to install an Office language pack without the proper versions of Office installed. It is a requirement to install Office before installing a language pack.

Error Code 30068
If you see this error, try restarting your computer and reinstalling Office. After you’ve done that, check to see if your service is disabled. Click on Start along with R to open up Run.

When you make it to the Run window, type services.msc. In the services window, search to find Microsoft Office Click-to-run service. Once you make it there, check the status column.

If it reads “Disabled” then you need to right-click it and click on Properties. In a drop-down list on the General tab, you can select either manual or automatic. Click Apply>OK. Lastly, you can uninstall and reinstall Office.

Error Code 0x80070005
This error code is a code dedicated to the consistent activation issues that Office has. When this happens, you’ll see “We’re sorry, something went wrong and we can’t do this for you right now. Please try again later.” Below are some things you can do:

Close all Office apps
Right-click the Windows button and then click on Run
In the “Open” box, type in “Regedit” and then click OK.
In the registry editor, expand the HKEY_USERS link and then click S-1-5-20
Right-click S_1_5_20 and click on Permissions
Click Add
Type in the name of the currently logged-in user, Check Names and then click OK.
Click Advanced
Under the Advanced Security Settings, click on the user you just added and then click on edit.
Through Basic Permissions, select Full Control>OK
In Advanced Security Settings, select NETWORK SERVICE and then click edit
Through Basic permissions, select Full Control and then select OK.
In Advanced Security Settings, click on the checkbox title “Replace all child object permission entries with inheritable permission entries form this object” and click OK
Close the editor and restart an Office app to try to activate it again.
Error Code 30094
Delete your temporary files with Disk Cleanup
Repair Office from the Control Panel
Uninstall and reinstall Office
Error Code 30102-11, 30102-13, 30103-11, or 30103-13
These error codes may mean that you are either running low on disk space or there was an operating system. Below is how to fix this:

Clear out disk space
Restart your device and then install Office again
Check to see that you have the latest Windows updates installed
Run a system file checker tool in order to repair missing or damaged system files.
Refresh Windows
Error Code 0x8004FC12
This error may pop up after the process of upgrading to Windows 10. The message read, “We’re sorry, something went wrong and we can’t do this for you right now.

Please try again later.” Below are two options to solve this issue:
Make sure you have the latest version of Windows 10
Add a Net Local Group – Using search, type “command prompt”. Right-click Command Prompt in the search results and then select Run as Administrator.
Copy and paste the following commands into the command prompt: net local group Administrators local service / add, fsutil resource setautoreset true C:\, netsh int ip reset resetlog.txt.
Once you have entered each command, restart your device and make another attempt to activate Office.
Upgrade or Update Office Issues
How do I upgrade Office?
Your Office 365 applications should be up to date if you already have a subscription to Office 365. Otherwise, you will have the option to subscribe and purchase the most recent version available.

You will have different options for upgrading Office depending on whether you have a subscription or non-subscription product. Here are the different options that are available to you for either scenario.

Non-subscription
When you are part of the non-subscription option of Office 365, you will have the choice to either buying a full Office 365 subscription or buying the latest version of it through a one-time purchase.

To continue having the latest version of Office 365 on your devices, your best option may be to hold a full Office 365 subscription.